{"id":10370,"date":"2019-08-13T13:42:00","date_gmt":"2019-08-13T12:42:00","guid":{"rendered":"http:\/\/wdekvym.cluster100.hosting.ovh.net\/non-classifiee\/culture-de-lerreur-une-clarification\/"},"modified":"2025-09-05T15:19:19","modified_gmt":"2025-09-05T14:19:19","slug":"culture-de-lerreur-une-clarification","status":"publish","type":"post","link":"https:\/\/www.thinktank.de\/fr\/magazin-fr\/culture-de-lerreur-une-clarification\/","title":{"rendered":"Culture de l&rsquo;erreur &#8211; une clarification"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10370\" class=\"elementor elementor-10370 elementor-5077\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15af677c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15af677c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f43df30\" data-id=\"7f43df30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0db235 elementor-widget elementor-widget-breadcrumb\" data-id=\"d0db235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"breadcrumb-container\">\n                <ul class=\"breadcrumb\">\n                                    <\/ul>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25210c4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25210c4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c722602\" data-id=\"3c722602\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f9e0326 elementor-widget elementor-widget-tt-buttons\" data-id=\"2f9e0326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tt-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"text-align left\">\n\t\t                <a href=\"\/fr\/magazine\/\"  class=\"btn btn-back\">\n            Tous les articles            <\/a>\n            \n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a9bca56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a9bca56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e432a8c\" data-id=\"5e432a8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cf23806 elementor-widget elementor-widget-heading\" data-id=\"6cf23806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Culture de l'erreur - une clarification<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5ce7bc elementor-widget elementor-widget-image\" data-id=\"a5ce7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1203\" height=\"806\" src=\"https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur.jpg\" class=\"attachment-full size-full wp-image-5080\" alt=\"Fehlerkultur\" srcset=\"https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur.jpg 1203w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur-300x201.jpg 300w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur-1024x686.jpg 1024w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur-768x515.jpg 768w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/Fehlerkultur-20x13.jpg 20w\" sizes=\"(max-width: 1203px) 100vw, 1203px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3649b8ba elementor-widget elementor-widget-metadata\" data-id=\"3649b8ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"metadata.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"tt-metadata\">\r\n\t\t\t\t<span>13\/08\/19<\/span>\r\n\t\t\t\t<span>Steffen Grimmei\u00df<\/span>\r\n\t\t\t\t<i class=\"icon icon-clock\"><\/i>\r\n\t\t\t\t<span>Temps de lecture 3 min.<\/span>\r\n            <\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b7b86e elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"61b7b86e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tFaire des erreurs fait partie d'une nouvelle culture de l'erreur, les erreurs sont une \u00e9tape importante pour s'am\u00e9liorer dans le monde agile. Est-ce vraiment le cas ? \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6350bed9 elementor-widget elementor-widget-heading\" data-id=\"6350bed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qu'une erreur ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e59b8b7 elementor-widget elementor-widget-image\" data-id=\"e59b8b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"808\" height=\"541\" src=\"https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/positive-Fehlerkultur.jpg\" class=\"attachment-large size-large wp-image-5085\" alt=\"Fehlerkultur\" srcset=\"https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/positive-Fehlerkultur.jpg 808w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/positive-Fehlerkultur-300x201.jpg 300w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/positive-Fehlerkultur-768x514.jpg 768w, https:\/\/www.thinktank.de\/wp-content\/uploads\/2023\/02\/positive-Fehlerkultur-20x13.jpg 20w\" sizes=\"(max-width: 808px) 100vw, 808px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5067a5 elementor-widget elementor-widget-text-editor\" data-id=\"5d5067a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une erreur est un \u00e9cart (valeur r\u00e9elle) par rapport \u00e0 un \u00e9tat d\u00e9fini au pr\u00e9alable comme correct (valeur cible). Le processus d&rsquo;organisation transforme toutefois la possibilit\u00e9 de choisir volontairement soit l&rsquo;alternative A, soit l&rsquo;alternative B, en un \u00ab\u00a0seulement A ! Organiser, c&rsquo;est donc d\u00e9truire les alternatives. Il y a de bonnes raisons \u00e0 cela : Il s&rsquo;agit parfois d&rsquo;\u00e9viter les dangers, parfois de rendre les processus plus efficaces, parfois de simplifier les \u00e9tapes. Celui qui agit selon l&rsquo;alternative B commet alors une erreur. &#8230;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcd512d elementor-widget elementor-widget-text-editor\" data-id=\"1fcd512d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;individu doit donc prendre une d\u00e9cision appropri\u00e9e dans une situation concr\u00e8te (c&rsquo;est ce qu&rsquo;on appelle la responsabilit\u00e9), mais celle-ci est r\u00e9duite \u00e0 un devoir de diligence par une organisation trop stricte. Il ne s&rsquo;agit alors plus de faire les bonnes choses en fonction de la situation. Il ne s&rsquo;agit plus que de faire les choses correctement &#8211; pour pouvoir se justifier ensuite. Avant toute action, il faut toujours se r\u00e9f\u00e9rer \u00e0 la directive, au pr\u00e9c\u00e9dent, au manuel. C&rsquo;est le prix \u00e0 payer pour la destruction de l&rsquo;alternative\u00a0\u00bb. Il reste que si les r\u00e8gles sont claires, il faut les respecter et tout faire pour \u00e9viter les erreurs, mais si elles se produisent quand m\u00eame, il faut les analyser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731130ea elementor-widget elementor-widget-heading\" data-id=\"731130ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand parle-t-on d'exp\u00e9rimentation ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d650c elementor-widget elementor-widget-text-editor\" data-id=\"c9d650c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si la tentative d&rsquo;innover \u00e9choue ou si le r\u00e9sultat escompt\u00e9 n&rsquo;est pas atteint, il ne faut pas parler d&rsquo;erreur, mais d&rsquo;exp\u00e9rimentation. \u00ab\u00a0Dans les exp\u00e9rimentations, le r\u00e9sultat est toujours ouvert. On ne peut pas savoir \u00e0 l&rsquo;avance si cela va fonctionner ou non. Il n&rsquo;y a pas eu de d\u00e9cision pr\u00e9alable entre la valeur r\u00e9elle et la valeur cible, car ni l&rsquo;une ni l&rsquo;autre ne sont connues. On a seulement une vague id\u00e9e de quelque chose qui pourrait fonctionner. Mais quoi et comment exactement, on ne peut pas le savoir par d\u00e9finition\u00a0\u00bb. Une exp\u00e9rimentation qui \u00e9choue n&rsquo;est pas une erreur. Elle n&rsquo;a simplement pas donn\u00e9 le r\u00e9sultat escompt\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37cd3d6f elementor-widget elementor-widget-text-editor\" data-id=\"37cd3d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout ce qui est innovant est \u00e9galement li\u00e9 \u00e0 l&rsquo;\u00e9chec, \u00e0 l&rsquo;insucc\u00e8s &#8211; mais pas \u00e0 l&rsquo;erreur. Il faut peut-\u00eatre d&rsquo;abord quelques \u00e9checs pour que le succ\u00e8s soit vraiment au rendez-vous. Si les transitions agiles ne fonctionnent pas tout de suite, le management affirme rapidement que c&rsquo;\u00e9tait une erreur, je dis non, car pour survivre sur le march\u00e9, il faut innover et aller vite. Il n&rsquo;y a pas de bonne ou de mauvaise fa\u00e7on de faire, mais pour \u00eatre en t\u00eate, il ne suffit pas d&rsquo;\u00e9viter les erreurs, il faut aussi prendre des risques, ce serait une erreur de ne pas essayer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-32ab064c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32ab064c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3cb0b2be\" data-id=\"3cb0b2be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-798ddd71 elementor-widget elementor-widget-tt-cta-button\" data-id=\"798ddd71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tt-cta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<a href=\"\/fr\/contact\/\" target=\"_blank\" class=\"btn-cta\">\n\t\t\t\t<i class=\"icon icon-mail\"><\/i>\n\t\t\t\t<span class=\"button-text\"><p>Vous voulez en savoir plus? <span style=\"text-decoration: underline;\">Contactez<\/span>-nous.<\/p><\/span>\n\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4f52fc4f\" data-id=\"4f52fc4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-289ea507\" data-id=\"289ea507\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4180a974 hs-cta-trigger-button hs-cta-trigger-button-100641199047 elementor-widget elementor-widget-tt-cta-button\" data-id=\"4180a974\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tt-cta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"btn-cta openNewsletterPopup text-left\">\n\t\t\t\t\t<i class=\"icon icon-newsletter\"><\/i>\n\t\t\t\t\t<span class=\"button-text\"><p>Restez curieux.<\/p><p><span style=\"text-decoration: underline;\">Abonnez-vous<\/span> \u00e0 notre newsletter.<\/p><\/span>\n\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3337230a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3337230a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36e97282\" data-id=\"36e97282\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3560ce32 elementor-widget elementor-widget-tt-buttons\" data-id=\"3560ce32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tt-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"text-align left\">\n\t\t                <a href=\"\/fr\/magazine\/\"  class=\"btn btn-back\">\n            Tous les articles            <\/a>\n            \n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Faire des erreurs fait partie d&rsquo;une nouvelle culture de l&rsquo;erreur, les erreurs sont une \u00e9tape importante pour s&rsquo;am\u00e9liorer dans le monde agile. Est-ce vraiment le cas ? <\/p>\n","protected":false},"author":20,"featured_media":5080,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100,99],"tags":[],"class_list":["post-10370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-de-la-transformation","category-magazin-fr"],"_links":{"self":[{"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/posts\/10370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/comments?post=10370"}],"version-history":[{"count":0,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/posts\/10370\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/media\/5080"}],"wp:attachment":[{"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/media?parent=10370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/categories?post=10370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thinktank.de\/fr\/wp-json\/wp\/v2\/tags?post=10370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}