Development of a Pension & Benefits Management Information System and Individual Account Exchange Platform
Context & Challenges
The National Pension and Social Welfare Fund (CNRPS) manages Tunisia’s statutory social security schemes for public-sector employees, including staff working for the State, local authorities, public institutions, and certain public-sector companies.
The modernization project addresses several key challenges:
- An information system in need of modernization: A rigid architecture limiting scalability, adaptability to evolving requirements, and large-scale security.
- Complex and sensitive processes: Risk of calculation errors and inconsistencies that could directly affect pensions and beneficiaries’ entitlements.
- Critical data volumes: More than 1.2 million affiliates, with highly sensitive personal and career-related data to manage and secure.
Solution & Contribution
think tank is supporting the National Pension and Social Welfare Fund (CNRPS) in designing and implementing a new information system dedicated to pension and benefits management, together with an Individual Account Exchange Platform.
The solution is designed to serve more than 1.2 million public-sector affiliates in Tunisia, while strengthening the reliability, security, and efficiency of pension management processes.
Sector :
E-Government
Beneficiary :
National Pension and Social Welfare Fund (CNRPS)
Funded by :
IBRD – World Bank
Contracting authority:
Ministry of Communication Technologies
Target scope
Expected results
- Faster pension processing: Reduced processing times and backlog, enabling pensions to be paid more quickly.
- Enhanced protection of the rights of +1.2 million affiliates: Automated calculations, harmonized business rules, and reduced risk of errors.
- Unified Individual Account: A consolidated and reliable view of each affiliate’s career history and social security entitlements.
